- Listening - A skilled listener can hear between the lines and help people work through questions, issues and problems related to information technology projects.
- Reading – Whether it’s understanding a client’s specifications, or searching for a solution to a problem online, it is essential to be able to read in English at a high level.
- Use of English - Use of English refers to the conventional ways in which words or phrases are used, spoken or written in an IT-related environment.
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The Communication Skills for Business (CSB) English for IT exam validates a candidate’s ability to work in an IT setting or in an entry-level IT job using English. It tests knowledge of English competence in an IT-related environment, and also measures: -
The Communication Skills for Business (CSB) Professional Communication exam validate that candidates entering the workforce understand key communication principles and skills that are necessary to be effective in a work environment. While the key skill being measured is communication, the nature of this exam will also help students with the other 3 of “the 4 C’s”:- Critical Thinking – which will happen as they think through how to effectively communicate
- Collaboration – which will stem from effectively communicating with others
- Creativity – which is required to present appealing communications
